When will my order ship?
We usually process and ship orders within 1-3 business days. During peak season or over holidays, processing times may be longer.
What countries do you ship to?
Absolutely, we can ship all over the world.
The United States, Canada is our main customer, besides these countries, we have customers from the United Kingdom, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.
Shipping Rates & Delivery Estimates
Shipping charges are $4.99 for orders up to $49.00. Orders over $49.00 have free Shipping. Charges will be displayed at checkout.
UK 7-14 Business Days
EU 12-18 Business Days
US 7-14 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate
We also provide DHL/UPS Express shipping method, The shipping charges are $39.00 for orders below $200.00. Orders over $200.00 have free shipping, the shipping times are around 3-8 Business Days.
Delivery delays can occasionally occur. such as bad weather.
*We do not guarantee shipping times. Please consult the corresponding logistics company for the specific time limit.
What do I do if my order says it’s arrived but I don’t have it?
Check if the shipping address on your order is correct. Then, check with your neighbors to see if they received it by mistake. If it’s not with your neighbors, wait a day or two to see if it was marked as delivered early. If it’s still not there, email us at [email protected]. While we are not held liable for lost or stolen packages after they have left our fulfillment center, we will do our best to help track down the package.
Can I make changes to my order after it’s been placed?
Sorry! You will not be able to make changes to your order after it’s been placed. Please reach out if you have any issues.
Custom / Duty fees / Remittance fee
Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages. *We highly encourage customers to register an account with us to keep track of their orders.
We accept payments in U.S. dollars. If you are making payments in other currencies, the bank may charge a remittance conversion fee. Please consult your bank.
Canceling an order
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at [email protected] as soon as possible if you’d like to cancel an order that you have just made.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder
Weight restrictions for regular shipping imposed by the post office
Damages
If you receive damaged merchandise, please take a picture and email us the picture at [email protected] right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status. learn more Return & Refund Policy.
COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well-being of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.
